Payment Policy

Accepted Payment Methods

Skylar Silk currently accepts PayPal as the primary method of payment for all transactions. Customers can complete their purchase securely using their PayPal account or linked payment methods. We are committed to expanding our payment options in the future to accommodate a wider range of customer preferences.

Currency for Transactions

All transactions conducted on our website are processed in Malaysian Ringgit (MYR). The prices displayed throughout the site reflect this currency. If your payment is made in a different currency, your bank or payment provider may apply conversion rates or additional transaction fees, which are outside our control.

Secure Payment

To ensure your financial information remains safe and confidential, all payment transactions on our platform are protected with SSL (Secure Socket Layer) encryption. This encryption technology helps safeguard your personal and payment data against unauthorized access during transmission.

Shipping Policy Overview

We aim to process and ship all orders efficiently. Orders are generally fulfilled within 1 to 3 business days, with delivery estimated between 3 to 6 business days across Malaysia. Orders are shipped from Monday to Friday, excluding public holidays and weekends. For a detailed explanation of our shipping terms and delivery procedures, please refer to our full Shipping Policy.

Return & Refund Policy Overview

If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. Returns are accepted for both defective and non-defective items, and all refunds are processed within 10 business days of approval. For more information, please visit our complete Return & Refund Policy.

Privacy Policy Overview

At Skylar Silk, we value your trust and are dedicated to protecting your personal information. Any data collected during the billing and checkout process is used solely for order processing, fulfillment, and customer service purposes. We do not share your data with third parties without consent. For full details, please review our Privacy Policy.

Google Merchant Center Compliance

Skylar Silk adheres strictly to Google Merchant Center policies, including transparency in billing, product pricing, and customer checkout experience. All charges are clearly stated before final payment, and our processes are designed to ensure compliance with applicable e-commerce standards and legal requirements.

Need Help?

If you have any questions about billing, payment issues, or related matters, don’t hesitate to reach out to our support team — we’re here to assist you.

Store Name: Skylar Silk

Email: info@skylarsilk.com

Address: A-49-03, Bloomsvale Residences, Jalan Puchong, 58200 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)

Contact Form: Contact Page

Response Hours: We strive to respond within 48 Business Hours